A visit to a museum, castle or monument is often prepared in advance. That's why you can't help but be disappointed when the long-awaited day arrives, but the visit has to be cancelled. Sometimes, due to current events, cultural and heritage sites are forced to close their doors unexpectedly. Strikes, demonstrations, major building deterioration, climatic problems... The reasons can be many, and they are often unexpected.
Several times a year, museums and monuments in Paris and the Ile-de-France region announce last-minute closures. Beyond the disappointment of a wasted visit, one question quickly arises: is the money spent on the admission ticket lost? How can I get a refund if a venue closes unexpectedly?
When a museum or monument closes its doors on its own initiative, visitors are entitled to a refund. In most cases, this operation is automatic, and requires no action on the part of the customer. Please note, however, that full or partial refunds are not guaranteed if the site nevertheless opens part of its halls.
When tickets are purchased in advance on the venue's electronic ticketing service, they will be automatically refunded to the bank account used to purchase the tickets. This may take several days or weeks, depending on the reason for the site closure. There are no forms or applications to be completed by the visitors concerned.
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End of the strike at the Louvre: The Paris museum reopens to visitors
