New Navigo Pass refunds starting in 2024: which lines are affected?

Published by Graziella de Sortiraparis, My de Sortiraparis · Photos by My de Sortiraparis · Published on February 10th, 2024 at 10:53 a.m.
Five transport lines lacked punctuality in 2023, and Île-de-France Mobilités plans to compensate users who use them regularly, from March 2024.

After numerous compensation campaigns last year due to the SNCF strikes, Île-de-France Mobilités is planning a new refund, this time for just five transport lines. The reason? Train and RER punctuality, below 80% for at least three months in 2023, with a real impact on daily users of these lines, who face regular delays. They will be eligible for a refund of"up to 1.5 months' Navigo pass, in line with the latest contracts signed by IDFM with RATP and SNCF".

This campaign will be launched at the end of March 2024, and concerns you if you are a Parisian with a Navigo subscription and regularly use RER lines A, B, C and D, as well as Transilien line P. As some lines have been affected more than others by these delays and works, their users will be able to recover a little more than others. All you have to do is log in to your account and access the online platform!

Axes and lines concerned

On the RER A :

  • Cergy-le-Haut <> Maisons-Laffitte axis: year 2023 < of 85% punctuality, i.e. a refund of at least 0.5 months' monthly pass,

On RER B :

  • Robinson <> Bourg-la-Reine axis: 6 months in < 80% punctuality, i.e. a refund of at least 1 month's monthly pass,
  • Saint-Rémy-lès-Chevreuse <> Parc de Sceaux axis: 8 months with < 80% punctuality, i.e. a refund of at least 1 month's monthly pass,
  • Aulnay-sous-Bois <> Mitry-Claye: 10 months with < 80% punctuality, i.e. a refund of at least 1.5 months' monthly pass,
  • Aulnay-sous-Bois <> Aéroport CDG 2-TGV: 8 months < 80% punctuality, i.e. a refund of at least 1 month's monthly pass.

On RER C :

  • Saint-Martin-d'Étampes <> Marolles-en-Hurepoix axis: 7 months < 80% punctuality, i.e. a refund of at least 1 month's monthly pass,
  • Dourdan-la-Forêt <> La Norville - Saint-Germain-lès-Arpajon: 4 months with < 80% punctuality, i.e. a refund of at least 1 month's monthly pass,
  • Juvisy <> Brétigny: 5 months with < 80% punctuality, i.e. a refund of at least 0.5 months' monthly pass,
  • Pontoise <> Av-président-Kennedy: 3 months with < 80% punctuality, i.e. a refund of at least 0.5 months' monthly pass,
  • Massy - Palaiseau <> Les Saules: year 2023 < of 85% punctuality, i.e. a refund of at least 0.5 months' monthly pass,

On RER D :

  • Creil <> Goussainville: 3 months in < of 80% punctuality, i.e. a refund of at least 0.5 months' monthly pass,
  • Montgeron <> Cobs-La-Ville-Quincy: year 2023 < of 85% punctuality, i.e. a refund of at least 0.5 months' monthly pass,
  • Vigneux <> Corbeil via le Plateau : year 2023 < of 85% punctuality, i.e. a refund of at least 0.5 months' monthly pass.

On line P:

  • Meaux <> La Ferté Milon: 3 months in < of 80% punctuality, i.e. a refund of at least 0.5 months' monthly pass,
  • Paris <> Coulommiers: 3 months with < 80% punctuality, i.e. a refund of at least 0.5 month's monthly pass.
Practical information

Recommended age
For all

Official website
www.iledefrance-mobilites.fr

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