Louvre closed: how to request a refund for your tickets?

Was your Louvre visit cancelled or changed by the museum? Form, supporting documents, deadlines and CSE counter-signatures: here are the steps to request a refund, without assuming it will be automatic.

You had booked a Louvre visit, but the museum canceled or altered the arrangement? The refund depends on the terms attached to your ticket and the institution's policies. A ticket purchased online does not automatically trigger a refund. Here’s how to prepare your request.

In what cases does the Louvre plan to issue a refund?

Article 11 of the Louvre’s individual terms of sale provides a right to a refund when the museum cancels or changes the service due to an operational fault or a processing error by the institution. The ticket must not have been scanned. This right becomes available after the scheduled time of the service.

The refund policy states that refunds can be initiated by the museum or in response to the purchaser’s request. So check the messages from the ticket office and the guidance for your booking. A partial closure of galleries does not, on its own, justify refunding all tickets.

How to submit your application and which documents should be included?

Use the Louvre’s official ticketing support form. You can also write to: Louvre Museum – Ticketing Support – 75058 Paris Cedex 01.

The refund policy requires you to specify the reason for the refund and provide the ticket number, order number, or the unscanned ticket. The form includes fields for the visit date and the order number, as well as an option to attach documents. Keep your booking confirmation and your ticket handy to access these details.

What deadline should be observed: one month or two months?

Official documents show conflicting deadlines: the Louvre refund FAQ mentions one month from the visit, while the individual terms and conditions provide two months from the date of the visit. To avoid waiting, submit your request as soon as possible, ideally within the first month. If that window has already passed, the T&Cs allow two months: send your request with your booking details.

What to do with a CSE countermark or a purchase from an intermediary?

For a CSE countermark, the Louvre’s terms require you to contact the organization from which the ticket was purchased. If you bought your entry through a different intermediary, follow that seller’s procedure and reach out to them. The request will be reviewed under the conditions that apply to your purchase.

For other cultural venues in Paris and the Île-de-France region, you’ll also find our guide on refunds for tickets to museums and monuments that have closed.

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